PRIVACY POLICY

1. Information We Collect

We may collect the following types of personal information:

Personal Identifiers: Name, address, email address, phone number, date of birth (for identity verification).

Financial Information: Bank account details, wire transfer information, payment history, and source of funds documentation (for transaction processing and anti-fraud purposes).

Vehicle Information: Details about vehicles you consign, wish to purchase, or inquire about, including Vehicle Identification Number (VIN), ownership history, and condition reports.

Technical Data: When you visit our website, we may automatically collect information such as your IP address, browser type, and browsing behavior through cookies and similar technologies.

Communication Records: Records of your correspondence with us, including emails, phone calls, and meeting notes.

2. How We Use Your Information

We use the information we collect for the following business purposes:

To Provide Our Services: To facilitate the consignment, sale, and purchase of vehicles; to negotiate on your behalf; to manage transactions and transfer funds.

Verification and Due Diligence: To verify your identity, conduct "Know Your Client" (KYC) checks, and confirm ownership of assets.

Communication: To communicate with you about vehicle listings, offers, transaction updates, and other service-related matters.

Marketing (with consent): To send you information about new inventory, market insights, and company news. You may opt-out of marketing communications at any time.

Legal and Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights, privacy, safety, or property.

3. How We Share Your Information

We do not sell your personal information. We may disclose your information in the following limited circumstances:

To Facilitate Transactions: To share necessary information between a buyer and a seller to complete a sale (e.g., sharing a seller's vehicle details with a serious buyer, or a buyer's offer details with a seller).

With Service Providers: We share information with trusted third parties who assist us in operating our business, such as payment processors, inspection services, logistics companies, and IT support. These partners are contractually obligated to keep your information confidential and secure.

For Legal Reasons: Where required by law, such as to comply with a subpoena, or to investigate potential fraud.

With Your Consent: For any other purpose, we will disclose with your explicit consent.

4. International Transfers

Given our international clientele, your personal information may be processed and stored in countries other than Canada, which may have different data protection rules. In such cases, we will ensure appropriate safeguards are in place to protect your information, such as using standard contractual clauses approved for this purpose.

5. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, and alteration. These include secure servers, data encryption for sensitive transmissions, and limited access to personal information on a need-to-know basis.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or regulatory purposes).

7. Your Rights and Choices

Under Canadian privacy law, you have the right to:

Access: Request access to the personal information we hold about you.

Correction: Request correction of any inaccurate or incomplete information.

Withdraw Consent: You may withdraw your consent for the collection, use, or disclosure of your information at any time, subject to legal or contractual restrictions.

To exercise these rights, please contact us using the details in Section 9.

8. Cookies and Tracking

Our website may use "cookies" to enhance user experience. You can set your browser to refuse all or some browser cookies, but this may impair the functionality of our website.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Support team at:

CarbonTwelve Ltd.
1515-8 Wellesley St W. 

Toronto, Ontario, M4Y 0J5

Canada
support@carbontwelve.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.